Manufacturers of cashpoint machines will in future be urged to give a lot more emphasis in their designs to making them more user-friendly and accessible to disabled people, according to a new study.
The study into the use of cash dispensing machines by disabled people was carried out by Robert Feeney Associates for the Department of the Environment, Transport and the Regions, and the Centre for Accessible Environments (CAE).
Robert Feeney comments: `With the introduction of the Disability Discrimination Act 1995, manufacturers must allow access to their products and services by disabled people to avoid being accused of discrimination. An earlier CAE survey identified many problems caused by cash dispensing machines, designed and installed without taking full account of the ergonomic needs of disabled people. On the basis of our study, guidelines for the design, installation and management of cashpoint machines have been developed in conjunction with industry, and will be published by CAE.’
Feeney went on to say that the guidelines could have far reaching implications for manufacturers and for banks, building societies and local authorities. He concludes: `Manufacturers will need to give much greater emphasis to ergonomics in developing a new range of machines.’