Last year, Caterpillar and Ford entered into a contractual software alliance to create a global service parts-management software solution. Now, in what could be a million dollar plus deal, SAP has signed a deal with the two to provide just that solution.
Jointly developed by the three companies, the new software will be built around SAP’s mySAP Supply Chain Management (SCM) and mySAP Customer Relationship Management (CRM) software. The SAP mySAP SCM will be enhanced to add the global sourcing capability and a warehouse logistics management system, and optimised to handle high volumes. Once completed, SAP will market the final package.
In use, dealers will have the capability to view global service parts inventory and the status of customer orders. The system will also allow the two companies to look at all points in the supply chain, from point of demand to the source of supply.
The software solution will be supported by SAP’s Global Professional Service Organisation, as well as support services through MaxAttention, SAP’s support offering. With MaxAttention, SAP will help both Ford and Caterpillar monitor the system performance and overall operation.