Gas-turbine manufacturer ABB Alstom Power UK (AAP UK) found that using classroom-based techniques to train 1,300 employees in Lotus Notes did not work.
Andrew Middleton, IT trainer explains: `It was too costly to use face-to-face training. We had a nightmare getting people to turn up.’
The solution was to switch to online learning, through the company intranet, which allowed AAP to roll the programme out to all staff at once.
`As staff are often too busy to attend training sessions, the flexibility of intranet-based training meant that everyone could access the training at a time and location that suited them,’ says Middleton.
For staff who prefer to get away from their work area to learn without interruption, the company provides a dedicated training room, although there are few tutor-led courses. `People just book the space to come and use a PC, away from the distraction of the telephone,’ explains Middleton.
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