Large industrial users claim the service they are receiving from electricity companies is deteriorating – in contrast to the improvements in the domestic market the regulator, Offer, reported last week.
The Major Energy Users Council, which represents companies consuming more than 100kW, reports increased complaints about interruptions to supplies and billing problems.
‘The feeling of our members is that things are getting worse,’ said Don McGarrigle, the chairman of the MEUC’s electricity group. ‘They’re certainly not improving as suggested by that report.’
One member with several sites had experienced 30 power disruptions in the past month, while another had received a bill of double the correct amount.
An Offer spokeswoman said that users of more than 100kW could shop around for suppliers and this should give them leverage to resolve billing difficulties.
At the end of next month Offer publishes its annual review covering disruptions to supply – down to the monopoly distributor.