Software users to air their gripes

Software users are to be asked to pass judgment on their suppliers, in a survey commissioned by the Computing Services and Software Association. The move follows a debate hosted by the association’s Software Products Group, in which users were said to view software as a significant component in the infrastructure of their companies. As a […]

Software users are to be asked to pass judgment on their suppliers, in a survey commissioned by the Computing Services and Software Association.

The move follows a debate hosted by the association’s Software Products Group, in which users were said to view software as a significant component in the infrastructure of their companies. As a result, they are looking for long-term commitment, partnership agreements and top quality support and service from software vendors – which they are prepared to pay for.

The debate was chaired by Peter Jones, managing director of OpenVision Technologies, and attended by industry people including Ian Mackenzie, IT director of Tarmac Professional Services, and Mike Spalding, the IT director of Unigate.

According to Jones, software is at risk of becoming undervalued in the market as the number of users rises and the cost per user declines. Only by responding to the demands of their customers, he argues, can suppliers add value and counter the perceptions of poor support, unqualified sales staff, and a short-term approach to business.

The results of the survey are expected early in May.