Pontypridd-based form and surface grinding company FSG Tool & Die welcomed the challenge of the World Class profile assessment.
It has 180 customers worldwide, ranging from the automotive industry to metal and plastic packaging. Sales and marketing manager Gareth Jenkins says that ‘achieving World Class status takes real commitment to customers, employees, suppliers and commitment to being the best.’ Assessment was carried out by Strategem.
The company operates four CAD seats using Autocad Release 14 and a CAM-PEPS system. It recently bought an Agie integral spark erosion machine and also has a Mazak hard turning machine and two Agie wire eroders. A Mitutoyo CMM machine will be added in March.
The company scored high marks for various initiatives, including using the Japanese 5S approach to factory housekeeping. Jenkins says: ‘Our business plan looks three years ahead. Personal development is an important issue, but it’s a gradual process and we’re developing a performance appraisal system. As we move forward there is also increasing pressure for multi-skilling and more flexibility.’
The assessors identified room for improvement with on-time delivery. The company measures the proportion of deliveries arriving on time monthly. ‘It runs at 88 90% but we are aiming for 95%. This requires excellent planning at the outset of a project,’ says Jenkins.