Rockwell Automation will present at a Lean Office Masterclass at Manchester’s Manufacturing Institute on Thursday 27 November.
Mike Clare, EMEA Customer Care Lean Six Sigma Black Belt, will detail the company’s Lean Enterprise Programme that has brought huge improvements in customer service and achieved a cultural transformation.
“Many businesses have made great strides to lean their production processes, but this can so easily be undermined in the back office, which provides huge and largely untapped potential for business improvement,” said Manufacturing Institute Practitioner Bill Tiplady, who will chair the Masterclass.
He continued: “Applying lean to business processes can provide even bigger returns than on the factory floor, as wasted activity and resources are less obvious and inefficiency can be more deeply ingrained.”
The Masterclass will also feature presentations from the Cheshire Building Society, Norwich Union and Stockport NHS Trust, which have reduced costs, boosted productivity and improved quality and customer service by applying lean methodologies in an office environment.
Warwick Business School’s Dr Zoe Radnor, who guides the government on lean service transformation, will also be speaking at the full-day event.
Delegates will gain an understanding of how ‘lean office’ can radically change the way they operate and gain powerful insights from the diverse organisations presenting their experiences.
To register contact 0800 458 9585, www.manufacturinginstitute.co.uk/office
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