PERKINS ENGINES is to create an online parts catalogue in the first of a number of e-business projects planned by the company.
Peterborough-based Perkins, one of the world’s leading diesel and natural gas engine suppliers, will offer the e-catalogue to its network of distributors from next year.
The company has signed a contract with business-to- business e-commerce specialist Enigma to build the catalogue, which will support the seven million Perkins engines in operation in 160 countries.
The new website will deliver a range of aftermarket support services, including user handbooks, workshop manuals, service bulletins and spares information. Enigma’s solution will also allow real-time access to data, a crucial feature when dealing with maintenance issues across a range of time zones.
Perkins believes the e-business venture will give it and its distributors a key competitive advantage, given the strong demand from customers for new, internet-based services and web-based support.
‘An e-enabled environment is critical for spare parts sales growth,’ said George Curry, the company’s customer and product support manager.
Enigma has agreed a three-year development programme with the engine manufacturer.
Perkins – a subsidiary of US equipment giant Caterpillar – said the web-based catalogue was the first of a number of e-business projects in the pipeline, and more initiatives would follow soon.