Samsung pulls plug on Galaxy Note 7

Samsung has halted global sales and exchanges of its Galaxy Note 7 following a spate of incidents that saw the device’s battery overheat and cause damage to people and property.

The South Korean electronics company is now urging customers with an original Galaxy Note7 or replacement Galaxy Note7 to power down and stop using the device.

A spokesperson for Samsung said: “For the benefit of consumers’ safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production.”

Samsung unveiled the smartphone on August 2, 2016 but by September 1 the company was offering consumers replacement devices or refunds following 35 incidents attributed to the phone’s non-removable Li-Ion 3500mAh battery.

On September 15, 2016, the US Consumer Product Safety Commission reported that Samsung had received 92 reports of the device’s batteries overheating in the US, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

Despite Samsung’s efforts to redress the issue, replacement handsets were reportedly malfunctioning too, with one substituted Note 7 catching alight on an internal flight in the US.

The US Federal Aviation Administration yesterday issued a statement urging airline passengers to power down, and not use, charge, or stow in checked baggage, any Samsung Galaxy Note7 devices, including recalled and replacement devices. The UK’s Civil Aviation Authority prohibited the Galaxy Note 7 as cargo or mail on September 16, 2016.

On its release, Samsung described the Galaxy Note7 as ‘building on the company’s category-defining leadership’ but by midday today in Seoul the company’s shares were reported to have fallen by 6.2 per cent.