Oracle and Cisco Systems are working together to jointly develop and deliver a solution addressing the increasing demand for a single, Internet-based communications network, based on Voice over Internet Protocol (VoIP).
Oracle and Cisco intend to address the fundamental shift towards the Internet as the leading communications network for both voice and data by delivering an integrated solution that will allow companies to use the Internet as their communications infrastructure, facilitating cost-effective and multi-media business communications.
The two companies plan to combine the strengths of the Oracle E-Business Suite and Cisco’s customer contact software platform to deliver pre-integrated, multi-media, multi-channel solutions. The joint Oracle/Cisco offering will simplify the process of moving to this new communications model and will enable companies to benefit from the significant cost savings of managing all communications over the Internet. Additionally, Oracle and Cisco will jointly market the new solution.
The joint offering is expected to provide integrated capabilities for managing all types of customer interaction, such as phone, e-mail, web collaboration, web chat, interactive voice response (IVR) and VoIP. The offering is comprised of key components from the Oracle E-Business Suite 11i and Cisco’s customer contact software platform.
The companies plan to deliver the Oracle/Cisco solution to the market in a phased approach. The first phase of the integrated product solution will be available second half of calendar 2000.
Additional phases will be available throughout calendar year 2001. Additionally, the solution will be available through Systems integration partners such as e-Loyalty and KPMG.