Product Details Supplier Info More products

Rockwell Automation has developed a support offering to minimise the risk associated with using older or discontinued Rockwell Automation products.

The Lifecycle Service Agreement is an element of the comprehensive Lifecycle Management Services suite of offerings, designed to identify, mitigate and reduce automation obsolescence risk.

It helps manufacturers minimise the serious financial consequences that can occur due to extended unplanned downtime when spare parts or speedy repair are unavailable for outdated Rockwell Automation components.

The Lifecycle Service Agreement is a single, comprehensive package of three unique services designed to provide intensive care for obsolete automation products.

Services include Reserved Repair, Remote Support and On-Site Support for discontinued products.

Reserved Repair provides manufacturers with a ‘reservation’ that assures access to Rockwell Automation product replacement, remediation or repair for all Rockwell Automation products included in the contract.

Reserved Repair customers are provided repairs even when maintenance resources or spare parts are constrained or are unavailable to the general public.

Remote Support for Discontinued Product provides unlimited Internet support for any obsolete or discontinued Rockwell Automation products included in the contract.

It provides users access to technical assistance for installation, configuration, troubleshooting, diagnosis, basic instruction programming and best-practice recommendations.

On-Site Support for Discontinued Product provides annual preventive maintenance services, migration and conversion-planning support on all Rockwell Automation discontinued products included in the contract.

The Lifecycle Service Agreement contract is part of the holistic Lifecycle Management Services offerings, which also include an Installed Base Evaluation.

This evaluation provides a lifecycle analysis report that features a colour-coded reporting dashboard to help identify and pinpoint where product obsolescence resides within the facility to expose potential production risks.

It also helps companies identify spare-part inventory overstock and deficiencies based on a mean time between failure algorithms.

In addition, Lifecycle Management Services offers Migration Services designed to identify areas of the greatest obsolescence risk and offer migration-planning support.

These migration services range from supplying information for low-cost tools and programmes, to turnkey migrations including full plan creation, design, programming, installation, start-up and complete project management.

Rockwell Automation

View full profile