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Brand new facility will expand services to defense and industrial customers across the Middle East; Reaffirms FLIR commitment to region with strong growth potential

FLIR recently celebrated the grand opening of FLIR Systems Middle East (FSME), a newly combined service and support center based in Dubai.

Conveniently located next to Al Maktoum International Airport, the new 33,000+ square foot (3,110 square meter) facility will house state-of-the-art service and repair capabilities. The building features two service labs designed to meet the unique needs of the company’s Industrial and Defense Technologies businesses and products. It will be the new home to FLIR employees working in the United Arab Emirates – a group comprising skilled technicians, engineers, marketing and business development staff, and more.

“During my recent travels to the UAE, I visited our facilities and met with teams in Dubai and Abu Dhabi,” says FLIR President and CEO Jim Cannon. “I was impressed by their collaboration, as well as their technology innovation and deep focus on the customer experience. With this large new space, FLIR now presents a single face to our industrial and defense customers in an important part of the world where business is growing.”

FLIR has maintained a service and sales capability in the UAE for more than 13 years. After Cannon’s visit, the company decided to create additional workspace to sustain growth and better support customers in the region.

“The new facility moves us closer to customers, trims repair turnaround time, and allows us to maximize efficiency,” says Mike Bowling, Regional Director for Global Customer Support and Facilities Manager of FLIR Systems Middle East. “We employed lean management practices, value stream mapping, and kaizen events to determine how best to optimize the building’s design and service center layouts to support current and future operations.”

The FSME Sensor Lab will service a wide range of FLIR thermal and visual imaging sensors for the defense market, such as the Star SAFIRE® 380-HDc. Utilizing the latest in advanced test and alignment equipment, company technicians can perform product warranties, repairs and calibrations. Other capabilities include optical alignments and laser testing – all with shortened turnaround times. Lab techs also can service unmanned systems like the FLIR SkyRanger® R70 UAS and Black Hornet™ nano-drone. FSME’s other dedicated lab will provide industrial users with similar services – product warranty, calibration and repair – and similar benefits. FLIR professional security and instruments products range from thermal and visible cameras, radars, and optical gas imaging sensors to video management software and smart video analytics. Markets include oil and gas, universities, and civil defense research and development.

Each service center has access to its own secure warehouse storage area. In addition, the facility’s top floor houses a nearly 1,200 sq. ft. (110 sq. meter) training room that can accommodate up to 50 guests and be used for interactive training and demonstrations.

“We can facilitate repairs on many of our Industrial and Defense Technologies products by conducting onsite evaluations and diagnostics, and we can use the training room to educate customer support staff.” Bowling explains. “When needed, we also can collect and ship products to other FLIR service centers around the world, including in Sweden, the U.K., and the U.S.

“This new facility is scalable, expandable, and will support our needs for the next decade,” Bowling adds. “It’s a tremendous asset that reaffirms our commitment to delivering superior service to customers across the Middle East.”

About FLIR Systems, Inc.

Founded in 1978, FLIR Systems is a world-leading industrial technology company focused on intelligent sensing solutions for defense, industrial, and commercial applications. FLIR Systems’ vision is to be “The World’s Sixth Sense, creating technologies to help professionals make more informed decisions that save lives and livelihoods. For more information, please visit www.flir.com and follow @flir.

FLIR Systems specialises in technologies that enhance perception and awareness.  The company brings innovative sensing solutions into daily life through its thermal imaging and visible light imaging technology and systems for measurement, diagnosis, location and advanced threat detection.  Its products improve the way people interact with the world around them, enhance productivity, increase energy efficiency and make the workplace safer.

FLIR Systems has six operating segments – surveillance, instruments, OEM and emerging markets, maritime, security and finally, detection. Of these six, ‘instruments’ is of greatest interest to trade and industry and the second largest segment in the company’s portfolio. This division provides devices that image, measure and assess thermal energy, gases and other environmental elements for industrial, commercial and scientific applications.

These products are manufactured across five production sites, three in the USA and two in Europe; Sweden and Estonia.

A model to suit every application and budget
The options that FLIR Systems provides for measuring temperature and studying thermal performance have never been greater.  Not only does the company offer a huge range of models to suit all thermal application needs but the technology is also affordable and very easy to use.  Thermal cameras now come in various shapes, sizes and degrees of sophistication and FLIR continues to invest heavily in the development of new and complementary technologies to differentiate itself from competitors.

An important milestone in the development of thermal imaging has been the introduction of the FLIR Lepton® core, a micro longwave detector, the size of a mobile SIM.  This has allowed thermal imaging to be repackaged to meet the needs of an even wider audience and, in combination with another new technology called Infrared Guided Measurement – IGM™ – has led to the development of a range of test and measurement meters with imaging capability.

Another important growth area for FLIR thermal imaging is in continuous monitoring to assure quality and safety.  Through its introduction of discrete fixed mounted thermal cameras which are fully compliant industry standard plug-and-play protocols, FLIR Systems has provided industry with infrared machine vision which is instantly ready for quick and easy network installation.

Protecting assets and people from fire is an area for which thermal imaging is least known but, thanks to FLIR Systems’ development, it is now one of the most cost-effective methods available.  Its application flexibility and rapid return on investment present an attractive proposition for any site or safety manager.

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