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Systems integration specialist Hima-Sella has introduced a dedicated 24/7 technical support call centre for clients.

When calling the support line clients will be put straight through to an experienced member of the Hima-Sella support team, who can answer questions or talk customers through a range of potential areas of difficulty with installed systems, such as an unexplained error code or an unexpected plant trip.

Should a suitable engineer not be available immediately, Hima-Sella guarantees a callback within 30 minutes.

This technical support call centre is one of many measures being introduced by Hima-Sella to improve its service to clients.

Over the next few months, internal systems will be added to allow the call centre to log the call history in detail and to allow highly-trained engineers to access the most accurate and up-to-date information about the client system.

Hima-Sella is an independent designer and supplier of integrated safety-critical control and automation systems and specialises in delivering the following:

  • Burner Management (BMS)
  • Control & Instrumentation Panels & Desks
  • Customer Information Systems (CIS)
  • Data Logging
  • Distributed Control (DCS)
  • Emergency Shutdown (ESD)
  • Fail-safe Radio Remote Control
  • Fire & Gas Detection
  • High Integrity Pressure Protection (HIPPS)
  • Interface Cabinets
  • Marshalling Cabinets
  • Panel Build
  • Plant Mimics & Displays including large TFT LCD screens
  • Programmable Logic Controllers (PLC)
  • Programmable Electronic Systems (PES)
  • Telemetry Services includes Consultancy; Project Management; Design; Engineering; Manufacturing; Testing; Commissioning; Technical Support; Customised Training. Industries include Oil & Gas; Nuclear; Petrochemical; Steel; Transport; Defence and Chemical.

In 2001, Hima-Sella was awarded the first ever CASS certificate (CASS00001), from SIRA, for compliance with IEC61508 Functional Safety Management and our Quality Management System has been approved to BS EN ISO 9000 since 1989.

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