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IEIMobile, a division of IEI Technology, has announced that it has developed an order-entry PDA for the restaurant and hospitality industry.

The Modat-200 is a mobile handheld terminal that allows waiting staff to send orders to the kitchen and provide the latest information on daily specials, sold-out items, customer preference history, membership bonus/gift point inquiries and applications.

The device links staff to real-time online data to provide customers with faster service through Wi-Fi and connected Bluetooth devices such as headsets and thermal printers.

A built-in vibrator can alert wait staff when an order is ready to be served.

When customers are waiting in line during busy hours, service staff can take orders using the Modat-200 to accelerate food preparation and service.

Orders are quickly sent to the kitchen to speed up food preparation, increase order accuracy and ease payment transactions.

Wait staff can also use the handheld terminal to display photos of the food to customers.

In addition, the Modat-200 mobile terminal allows hotel staff to note and track guest preferences, interests and dislikes to provide customised, personal customer care.

As many hotels operate restaurants, a mobile terminal could assist staff to address the needs of diners and provide information on daily specials or information relating to the guest’s food preferences to enhance customer service.

IEI Technology

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