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Infor has expanded its Application Management Services (AMS) for its entire range of enterprise applications.

Delivered by Infor Managed Services, AMS enables organisations to lower the cost of owning and maintaining the critical applications that run a business.

Infor AMS provides customers with service programmes including: application patches, upgrades and performance monitoring; system administration and Sarbanes-Oxley compliance tasks; database configuration and administration; and end-user support, including help desks and training.

Customers can also choose to host applications through Infor Managed Services.

Based upon an evaluation of each customer’s requirements, Infor creates and implements a tailored services programme.

Each engagement is backed by a Service Level Agreement (SLA), which is consistently evaluated through performance reviews.

For more than 40 years, Van den Anker, based in Son, the Netherlands, has been in the market for warehousing, treatment and distribution of chemicals.

When it selected Infor ERP Baan IV for its regional and European distribution centres in July 2007, it also chose Infor AMS.

Handling sensitive and hazardous materials demands careful management of all inbound and outbound inventory, so Van den Anker chose Infor AMS to stay focused on its core business while also ensuring availability and continuity from its ERP solution.

‘Infor is a partner whose core business is developing and implementing business software,’ said Leon Jacobs, managing director, Van den Anker.

‘With Infor AMS, we pay a fixed amount each month, we have a single provider that solves problems quickly, and we have guaranteed availability and continuity from our ERP solution.

‘When you add these factors, we save time and money over managing the systems ourselves,’ he added.

In addition to AMS, Infor Managed Services provides a number of other options.

It can manage complex application customisations, including version migrations and third-party integrations, at a fixed cost.

Infor can provide on-call professionals to meet any short or long-term needs for specific organisational IT needs.

Infor Hosting Services provides secure, high-availability application hosting to customers at no upfront capital expenditure.

Infor also offers a Software-as-a-Service (SaaS) option for select products, giving customers the option to license or subscribe to software applications.

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