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Nilfisk-Advance has launched N-sure, a machinery service IT platform that is designed to provide clients with live, transparent information on all machines and sites nationwide.

At the core of the system are handheld PDAs carried by both the 46 strong engineering team and 30 direct sales heads.

All machines are fitted with a radio frequency identification (RFID) tag on installation.

This tag – identified by machine type and serial number – will record the machine’s history for life.

The engineers receive details of new service visits via the PDA.

Once accepted, the system registers information in real time and shows the engineer as en-route.

It is said that a major advantage is the ability for the PDA device to directly call the client on site with the press of a button.

The PDA also acts as a 3-megapixel camera allowing photographs from site to be instantly transmitted.

Once on site, the engineer uses a scanning device to scan the RFID tag confirming serial number information.

The scanning device will identify if the machine has moved from the original location.

When works are completed, the engineer enters details and captures the client signature on the PDA screen.

Jobs are identified as complete, parts on order, and loan machine required, and auto prompts for PAT testing are standard.

All information is accessed in real time at the Nilfisk head office, allowing parts to be ordered immediately.

Each client has an individual internet portal allowing them to see both breakdown and maintenance progress across all sites in real time.

Key performance indicators, such as first-time fix rate, breakdowns per site and same day call-outs, can be easily monitored.

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