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Siemens Industry Automation is offering its SIMATIC IT MES application through a comprehensive technical support service (TSS).

The TSS service can remotely monitor a MES system performance through the Agent Based Diagnosis Service software, which allows TSS to predict system events in advance and initiate measures to prevent them occurring.

The TSS support service also offers conventional product and project related consultation, fix and repair services, 24-hour real-time technical support, a reliable escalation procedure and full training programmes.

The Agents are non-invasive software applications installed on every computer that requires monitoring.

The Agents communicate directly back to the main TSS central server and allow an engineering response to be implemented without delay, which helps prevent production shutdown.

Each Agent is configured with specific norm values that describe which parameters require monitoring and what to do if a system parameter is at risk.

Each risk is defined in a list of threshold values and parameters that will vary from one system to the next.

All the configurations are stored on the TSS central server.

Specific parameters can be monitored and correlated with the IT infrastructure, the SIMATIC IT processes or with applications and their related behaviour patterns, including: process activation status, network status and data storage.

The Agents have no impact upon the MES application and can be re-configured remotely without any disruption to the system in use.

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