The contract, valued at over £1m a year, is the first to be awarded to Telent by a train operating company.
Telent will assign a dedicated team of telecoms engineers to provide a constant service covering 184 stations, depot and control room sites from London Waterloo to the south west. The engineers will be responsible for maintenance of station communications, including CCTV control rooms, public address systems, passenger help points and passenger information systems. Telent will use its own Transport Maintenance Management System (TRAMMS) and Technical Centre, which is already used by Network Rail and other major customers.
‘Having been awarded a new 10-year franchise by the Department for Transport, we needed a trusted partner to maintain and support our stations and control rooms; a thorough and competitive tendering process proved Telent’s ability to be that partner,’ said Mark Barrow, information systems manager at South West Trains. ‘Telent’s quality of service, attention to detail and technical expertise assured us that they would be able to support the delivery of consistent and accurate information to our passengers.’
‘This is the first contract to be awarded to Telent by a train operating company, and confirms our reputation for service excellence in metro and train transportation,’ said Mark Plato, Telent CEO. ‘We look forward to providing South West Trains with a level of service and reliability that will meet their passengers’ expectations for real-time information and assistance.’