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The new Multi Dialogs from Riello Galatrek are multi mode uninterruptible power supplies specifically designed for call centre type organisations deploying Multi Channel Services and Voice over IP telephony.

By 2010 it is predicted that there will be over 7,000 individual call centres in the UK employing almost 500,000 people. To compete with offshore rivals call centres are reducing their operating costs, improving customer service levels and deploying leading edge technologies.

According to Riello Galatrek, Multi Channel Services is predicted to be the leading model for future call centres. It provides the ability to handle voice, web, text and fax messages simultaneously from thousands of callers and takes advantage of the latest developments in communications technologies. Voice over IP (VoIP) allows smaller call centres to locate around a central hub and provide a seamless service to clients using local call-rate connections. Both technologies can be severely disrupted by mains pollution and electrical supply failures.