Tough challenge

The trend for businesses to automate their workforces is growing, and indications are that it will continue.

The eventual aim is to increase productivity and customer service by giving workers in the field access to corporate databases and applications, such as customer relationship management (CRM) software, as well as the ability to update customer records.

But to allow that to happen devices must become portable — using wireless technology — and therefore rugged, to survive in the demanding environment of factory or warehouse.

Companies realise that linking the mobile workforce with the company and its data resources is key to enhancing productivity, accuracy, profitability and, ultimately, customer satisfaction. This is true for any mobile business application, whether the workers provide field repair services, deliver products, dispense pest control chemicals or pick up and deliver packages. But for some, choosing the right devices can be a real challenge.

The most knowledgeable companies are carefully selecting their mobile computers for durability, compatibility and minimum impact on the IT department. In fact, IT research and advisory company Gartner has recommended that firms should consider industrial forms of handhelds whenever application conditions involve the potential maltreatment of units.