Hotel study assesses contactless check-in

In what is claimed to be the first study of its kind, hotel guests at the Clarion Hotel Stockholm in Sweden are participating in tests allowing them to check in and out of their rooms using NFC-enabled mobile phones.

NFC – Near Field Communication – is a short-range wireless communication technology standard that enables the exchange of data between devices over up to a 10cm distance. Applications include contactless transactions such as payment and transit ticketing, keys, data transfers including electronic business cards and access to online digital content.

Selected guests at the Clarion Hotel receive a Samsung mobile phone with NFC and relevant software. The guests can then check in on the mobile phone before arrival at the hotel. When check-in is complete, a digital hotel room key is delivered to the mobile phone.

On arrival at the hotel, the guests skip the check-in line, go directly to their room and open the door by holding the mobile phone close to the door lock. When leaving the room, the doors lock automatically, the guests checkout from their mobile phones and the digital hotel room keys are deactivated.

The system was developed as the result of close co-operation between Assa Abloy, Choice Hotels Scandinavia, TeliaSonera, VingCard Elsafe and Venyon.

The study into the effectiveness of the system started this month and will last for four months.